Return / Exchange Policy

At Block and Bagh , we value your trust and satisfaction. Since most of our products (Quilts, Dohars, Bedsheets, Towels, Curtains, etc.) are personal/home use textile items, we follow strict hygiene and quality standards. Please read our return and exchange policy carefully before making a purchase.

1. Eligibility for Return/Exchange

Returns/Exchanges are accepted only in the following cases:
- You receive a damaged/defective product.
- You receive the wrong product or size compared to your order.
Products must be reported for return/exchange within 2–3 days of delivery.

2. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned/exchanged unless defective or damaged:
- Quilts, Dohars, Bedsheets, Towels, Curtains, and other textile/home products.
Customized or personalized orders are not eligible for return/exchange.

3. Conditions for Return/Exchange

Products must be unused, unwashed, and in their original packaging with tags intact.
Proof of purchase (order ID, invoice) is required.
Clear photos/videos of the damaged/defective item must be shared for verification before approval.

4. Process

Contact us at [Your Email / Phone] within 2–3 days of receiving your order.
Share order details and photos/videos of the product issue.
Once approved, we will arrange a pickup (where available) or guide you on return shipping.
After quality check, we will process:
- A replacement/exchange (if stock is available), OR
- A refund to your original payment method within 7–10 business days.

5. Cancellations

Orders can only be cancelled within 6 hours of placing the order.
After processing/shipping begins, cancellations are not possible.

6. Contact Us